24 x 7 support
We monitor the service 24 x 7 with 24 x 7 telephone support available if the site goes down.
Customers can use a ticketing system to raise issues during UK business hours, with 24×7 mission-critical support that has a 1 hour response SLA to the ticket.
Our client feedback is that the site is simple and intuitive to administer, and we have found that little training is needed (typically 1 -2 hours).
We provide any required training live over the web, and provide free training videos for ongoing reference.