SUPPORT

SUPPORT

24 x 7 support

We monitor the service 24 x 7 with 24 x 7 telephone support available if the site goes down.

Customers can use a ticketing system to raise issues during UK business hours, with 24×7 mission-critical support that has a 1 hour response SLA to the ticket.

Administration Training

Our client feedback is that the site is simple and intuitive to administer, and we have found that little training is needed (typically 1 -2 hours).

We provide any required training live over the web, and provide free training videos for ongoing reference.

HOSTING

Top Tier Hosting

Our service is hosted via top-tier cloud service providers, which offer the very highest levels of physical and software security.

We provide a robust enterprise technology architecture giving you the highest quality of infrastructure, ability to integrate to other services and delivers on our commitment to 99.5% service up-time.

RECOVERY

Back Up & Disaster Recovery

Our enterprise architecture provides modern data management and recovery.

Different geographical locations can be utilised and data can reside in and be recovered from a specified geographical location.

SECURITY

Highest International Standards

Our hosting environments conform to the highest international standards for security.

Our top tier hosting providers work with independent auditors and third-party organisations to meet the industry’s most stringent guidelines.

Our hosting environment meets SOC2, Safe Harbour, Cloud Security Alliance – STAR Registrant, PCI Compliance, HIPAA Compliance standards.

In addition to platform firewalls, the data interception protection and encryption of connections between the platform and the end user is achieved by protecting all URLS with Secure Socket Layer (SSL) certificates.